Jul 20
2
A customer contacted We Fit Aerials because they needed a new satellite dish installed along with a new downlead for their terrestrial TV aerial. They wanted clear advice before booking the work, a fair price and a tidy installation carried out by an experienced engineer.
Project Overview
This project involved installing a new satellite dish and replacing the downlead for a terrestrial aerial. The customer first spoke with the company to understand what work was needed, what the installation would involve and how much it would cost.
After the customer was happy with the information and price provided, an appointment was arranged for an engineer to attend and complete the installation.
The Challenge
The customer needed two parts of their TV system dealing with at the same time. The satellite dish needed replacing, and the terrestrial aerial required a new downlead so the system could work properly.
As with many TV and satellite jobs, the customer also wanted confidence before the work began. They needed the price confirmed, the work explained clearly and the installation completed neatly without unnecessary disruption.
Our Solution
Alex attended the property at the agreed time and checked what was required before starting the job. Before carrying out the installation, he confirmed the price with the customer so there were no surprises.
The new satellite dish was installed, and the new downlead was fitted for the terrestrial aerial. Care was taken to complete the work neatly, with the installation left tidy and professionally finished.
Throughout the visit, Alex explained what was needed, worked carefully and provided a polite, personable service.
The Result
The customer was very pleased with the finished installation. They were impressed with Alex’s knowledge, professionalism and tidy workmanship, as well as the helpful advice given before the appointment was booked.
The job was completed on time, at the agreed price and to a high standard. The customer said they would be happy to recommend We Fit Aerials and would not hesitate to use the company again.
Services Used
- New satellite dish installation
- Terrestrial aerial downlead replacement
- TV and satellite system advice
- Engineer appointment booking
- Price confirmation before work started
- Neat and tidy cable work
- Professional home installation service
Customer Feedback
“First class service from start to finish. 10/10.”
The customer also highlighted the reasonable price, helpful information before booking, and Alex’s neat, tidy and professional approach during the installation.
Why This Job Matters
This case study shows the importance of clear advice before a TV or satellite installation. By explaining the work, confirming the price and completing the installation neatly, We Fit Aerials gave the customer confidence from the first enquiry through to the finished job.
