35,000 go in BT TV customer clearout

35,000 go in BT TV customer clearout


The swapout of older BT Vision boxes in favour of the new YouView units has resulted in the loss of 35,000 customers.

The telco said the additional churn of the inactive customers in the programme last quarter was anticipated.

In the quarter to June 30, 2014 BT added an additional 40,000 TV customers, in line with the growth of previous quarters, and taking the overall total to 1,007,000.

Across the consumer group revenue increased 10%, with 26% growth in broadband and TV revenue reflecting the impact of BT Sport. The improved performance in calls and lines revenue continued with growth of 2%. ARPU increased 8% year on year to £398 and BT Wi-Fi usage doubled to over 12 billion minutes.

BT says that its freemium channel BT Sport continued to improve in the residential subscriber base, though no update on subscriber numbers was released. However, the operator did say that 19,000 pubs, clubs and hotels had signed for the channel.

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